CUTPAPAYA LEGAL

Terms of Service

This is the contract between you and TAS 286 FIFTH LLC covering the CutPapaya Android app, its website, and everything we provide around them. It sets out what an account holder owes, how creative material is treated, what happens when something is reported, how plans and credits work, when money comes back, where AI output falls short, and how a disagreement gets settled. Opening CutPapaya means accepting both this document and the Privacy Policy.

1. Eligibility

Sixteen is the minimum age for CutPapaya. Anyone still 16 or 17 needs the legal capacity to accept this contract where they live, plus a parent’s or guardian’s sign-off in every jurisdiction that insists on one — payments included. Signing up on behalf of a company or another organisation counts as a promise that you are allowed to bind it.

Stay off CutPapaya wherever using it would run against the law, a sanctions regime, an export control, or any other binding restriction. Whatever purchase and platform conditions Google Play displays apply on top of this document.

2. Accounts

You can sign in with an email address and a password, with Google, or with Facebook. Give accurate details, guard the credentials, and accept responsibility for what happens under your account. If you think someone else got in, tell support@cutpapaya.com without delay.

Accounts are not merchandise: no selling, renting, or handing over, no sharing arrangement that invites fraud or a security incident, and no bulk registration unless we have agreed to it. Permanent deletion can be requested inside the app, or by email if the app is out of reach. It cannot be undone, and it leaves an active Google Play subscription running.

3. The Service

CutPapaya runs AI-assisted tools: taking unwanted objects out of a shot, putting something else in, replacing a background, retouching a portrait, shifting a visual style, applying templates, and generating a short video from media you choose. The feature list, the providers behind it, how a model behaves, what a task costs in credits, which formats work, and which handsets are supported can all shift over time. A preview, a screenshot, or a promotional sample shows one possible outcome; it is not a promise that your own input will produce the same thing.

Because the processing happens in the cloud, a compatible handset and a working connection are both required. The permission you give us to process what you submit is limited to what this contract and the Privacy Policy describe. CutPapaya is licensed for your use, not sold to you.

4. User content and generated output

Whatever rights you already hold in the photographs, clips, prompts, instructions, and other source material you feed in (“Input”) remain yours throughout. So that CutPapaya can actually run, you let TAS 286 FIFTH LLC and the processors it contracts with receive, copy, move, alter, examine, and briefly store that Input anywhere in the world. The permission is confined to delivering the Service, protecting it, investigating faults, and supporting you, and it lapses once the relevant processing and any lawful retention period are over.

Between you and us, and to the extent the applicable law allows that stance, ownership of whatever a tool produces for you (“Output”) is not claimed by us; any rights in Output that do land with us are passed straight to you. Bear in mind that a result may closely resemble someone else’s, may attract no copyright at all, and may touch interests that belong to a third party. Check your source material and your intended use against copyright, trademark, likeness, privacy, and publicity rules before relying on it.

Making something here publishes nothing, neither the source nor the result. Clear the necessary permissions first whenever another person’s face, voice, data, or protected work is involved.

5. Responsible use

CutPapaya must not be used to request, produce, upload, circulate, or assist with content or activity that:

• breaches the law, or serves fraud, defamation, threats, harassment, hatred, exploitation, or seriously misleading conduct;
• shows or encourages child sexual exploitation, intimate imagery published without consent, or otherwise illegal sexual material;
• depicts or alters a recognisable person without the permission that the situation calls for, especially to impersonate, mislead, or cause harm;
• tramples a copyright, trademark, privacy, image, publicity, portrait, or equivalent right;
• furthers terrorism, extreme violence, self-harm, malware, scams, or the defeat of protective measures;
• attacks or destabilises CutPapaya, hunts for security holes, scrapes it at volume, reverse engineers restricted technology, plugs in unauthorised automation, or logs in with credentials belonging to someone else;
• presents machine-made material as trustworthy evidence or real reporting where the deception is likely to mislead or injure.

6. Safety, moderation, and reporting

A report, or a signal our safety tooling raises, may bring an item or an account event under review by automated checks and by reviewers with proper authorisation. No filter catches everything. Within the limits of the law, we might decline to generate a result, pull stored material, narrow what an account can do, freeze or close access, preserve evidence that matters, or alert the authorities where illegality is suspected.

Flag non-consensual, impersonating, infringing, unlawful, or otherwise harmful use through an in-app control where one exists, or write to support@cutpapaya.com with “CutPapaya Content Report” in the subject line. Give us enough to find the material and understand the complaint. A copyright notice should name the protected work and the disputed item, carry your contact details, assert a good-faith belief that the use is unauthorised, confirm the notice is accurate, and bear a signature, written or electronic.

We aim to acknowledge a report inside three days and to finish a first review of a valid one inside seven business days. Anything touching child safety or immediate physical danger jumps the queue. Awkward facts or legal constraints can stretch these numbers, which are operational targets rather than promises.

7. Paid services, subscriptions, and credits

What you can buy may include weekly and monthly plans that renew by themselves. Credits and promotional access may also be offered separately. Before you confirm anything, checkout spells out the amount, the currency, how often it recurs, what comes with it, the tax that applies, and the credits involved. Leave renewal switched on past the billing date and Google Play charges the linked payment method for another period.

Think of a credit as an entitlement to run an eligible tool. It is neither money nor transferable. Credits you paid for last until they are spent or the account closes, unless a different expiry was spelled out before purchase. What a single task costs can vary with the tool, the length, the resolution, how many results you asked for, and the settings you picked; the figure is shown or reachable before the task starts.

Where a fault on our side is confirmed to have burned credits without delivering what you asked for, we will put the credits back, give you a workable chance to run the task again, or provide whatever else the law requires. A finished result that merely disappoints is not, on its own, a technical failure.

Google Play or another permitted channel takes the payment under its own rules, and full card credentials never reach us. A later promotion may carry different benefits or a different price without reopening a transaction that already closed. Any change to a recurring price goes through the notice and consent process Google Play requires.

8. Cancellation, refunds, and purchase support

Stopping the next charge means switching renewal off in Google Play before its stated cut-off. What you already paid for normally runs to the end of the current period, subject to store rules and to any local law that says otherwise. Uninstalling, signing out, walking away, or deleting your CutPapaya account leaves the Google Play subscription alive and reverses nothing that has already been charged.

Whether a Google Play order qualifies for money back, and whether that is granted, is settled under the store’s own rules; Google Play’s refund flow is the place to begin. Write to support@cutpapaya.com if something was never delivered, a paid feature broke, a charge is doubled or unfamiliar, the billing looks wrong, or an order cannot be traced. Send the account identifier, the Google order number, the date, the item, the amount, an explanation, and screenshots if they help — but never a full card number or a security code.

A complete billing case should get a reply within two days. What Google, another processor, a bank, or mandatory law decides, and how long the money takes to land, sits outside our control and cannot be guaranteed by us. Please give Support a chance to look before you raise a chargeback; while one is open, the payment channel may be shown the relevant order and usage evidence, and the benefit under dispute may be suspended. None of this touches the remedies consumer law gives you.

9. CutPapaya intellectual property

The application itself, its interface, the branding, the visual assets, the documentation, and anything else we supply belong to TAS 286 FIFTH LLC or to the relevant licensor. Your right to use them is personal, narrow, revocable, non-exclusive, and not transferable, and it stretches only to ordinary use consistent with this contract. Ideas you send in may shape the product without any payment being due, and we will not name you publicly as their source unless you agree to it.

10. Service changes, suspension, termination, and discontinuation

Features get revised or withdrawn for product reasons, safety requirements, legal obligations, technical limits, or the availability of a provider. Serious breaches, suspected fraud, money owed, a security threat, harmful behaviour, or a binding rule can lead to restrictions, suspension, or closure. Where the circumstances and the law permit it, Support will give notice and explain how to contest the decision.

You are free to stop at any time and to ask for your account to be deleted. An accepted request ordinarily clears the sign-in account, profile and service records, generation history, media in storage we control, and temporary data inside 24 hours. It does not reach payment orders kept for compliance and audit, logs awaiting their configured expiry, Adapty profiles and transactions, or copies sitting with a third-party generation provider. Nor does it cancel Google Play billing.

Should the Service shut down for good, our intention is to give at least 30 days’ warning wherever that is practical. If an unexpired paid benefit or purchased credits are stranded by that closure, we will respond within what mandatory law requires and what the original payment route is technically able to do.

11. Service and AI disclaimers

As far as the law permits, CutPapaya comes as it is and as available. There is no promise of uninterrupted or fault-free access, of a specific creative outcome, of a model or feature staying around, or of accuracy, originality, non-infringement, or compatibility with every device. AI output can carry artefacts, mistakes, bias, or something you did not expect.

Treat CutPapaya as a creative tool, not as professional advice or a basis for consequential decisions about health, law, money, employment, credit, housing, education, identity, or personal safety. Nothing it generates counts as verified evidence, and it must never be the sole ground on which somebody’s entitlements, eligibility, safety, or access to an essential service gets decided. Warranties and consumer guarantees that cannot be excluded still stand.

12. Limitation of liability

Where the governing rules allow this split of risk, TAS 286 FIFTH LLC, its affiliates, its people, and its licensors are not liable for indirect, incidental, special, consequential, exemplary, or punitive loss — lost data, lost revenue, lost profit, damaged reputation, or missed business opportunity among them. Taken together, claims that are connected cannot exceed what you actually paid for CutPapaya during the twelve months preceding the event behind the claim.

Nothing above limits liability the law refuses to let anyone limit, which may include fraud, deliberate wrongdoing, gross negligence, death or injury caused by negligence, infringement on our part, and mandatory consumer remedies.

13. Governing law and disputes

Open a dispute by emailing support@cutpapaya.com with a written account of the problem and the outcome you are after. Over the following 30 days both sides will try honestly to resolve it informally. That waiting period does not block either side from seeking urgent relief over safety, confidential information, or intellectual property.

Florida law governs this contract and anything arising from it or from CutPapaya, conflict-of-laws principles aside. Subject to consumer protections and venues that your home jurisdiction makes mandatory, exclusive jurisdiction rests with the Florida state courts sitting in Miami-Dade County and with the federal courts serving that county, and both sides consent to personal jurisdiction and venue there. Nothing here forces arbitration or gives up the right to take part in a class action.

14. General terms

An invalid provision is trimmed only as far as necessary, and the rest keeps working. Waiting before enforcing something is not a waiver of it. You cannot transfer this contract without our agreement, while we may transfer it in connection with financing, restructuring, an acquisition, a merger, or a transfer of the Service. Events beyond reasonable control can hold up performance without excusing payment or removing a mandatory consumer remedy.

This document, the CutPapaya Privacy Policy, and whatever terms a particular purchase displays make up the agreement between us. A material revision carries a new effective date plus any notice or consent the law demands. The English wording prevails only where local rules permit that choice of language.

15. Contact